πŸ’ Account 'Compromised' William Hill - BookMakers Forum

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There is narrative of something similar a few years ago and William Hill did refund the player but there may have been mitigating circumstances.


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Account 'Compromised' William Hill. Hi all. New to the forum. Had a quick look around and seemed one of the most lively. Tried searching the.


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I have won a few 6 folds over the last couple of years but this was my biggest odds and winnings. Rating 5 Fast Payouts. Filtered by:. I have not receive a single phone call since the event so just need to know what options I have available. I'm still probably down since the start of the season August. Unless money had been suspiciously moved around and bet from these different IP addresses then maybe they would have done something. Comment Post Cancel. If William Hill believed that your account had been hacked or there had been repeated attempts to hack your account, then, as Yourmum says, the standard procedure would be to lock your account temporarily and ask you to contact their customer service team. I can't believe how unprofessional they are acting considering such a big company. Rating 5 Reduced Juice. I'm afraid that in a case like this all the cards are stacked in favour of the bookmaker and against the player, an issue which, in my view, the regulatory bodies urgently need to address but don't hold your breath Cheers Trevrizent again. Is it right I am not allowed to speak to a manager or relevant department? I have not travelled abroad in last few years and the furthest I have been in the last 6 weeks is Leicester where I used my mobile for bets. Do you ever use a VPN? If so where abouts? They would still keep old records for that reason. Just setting off for work shortly so will respond to this when back about 4. Thanks a lot. How long should such an investigation take? Don't have an account? Any ideas of the next approach? He said that it will definitely be resolved but it could take 'X' amount of time! Logging in from mobile may account for the multiple IP addresses within a short space of time. If I ask to speak to a manager I get told there are no managers available but someone will call back which never happens. Tried searching the discussions for my query so apologies if it's already around. For example one of the bets I did Saturday night for the next day was a treble which was over 2. I guess all I can do is wait but I'll be surprised to get a call back! Just a quick update with no more information! This is very strange. The problem with that course of action, however, is that it will cost you more than the amount you are seeking to recover and there is no guarantee that the court would find in your favour if WH chose to contest the action. I went to do another small bet on Sunday morning and I couldn't log in and was told to contact Customer Services. I had done my bets for the sunday 15th March on the Saturday night from my desktop at home and logged back in sunday morning to find the problem. Rating 5 Top Software. It does seem like I am being fobbed off now. What were your bets I. Thanks for great response. For example, Arsenal over 2. Any help would be much appreciated. The gentleman thought that their was numerous log-ins from different IP addresses but said they had no more information but someone should phone me back that day. He cannot give me the Manager's name and I couldn't speak to him on the spot! Are you in the UK? I was going to phone Customer Services again but I know I will get the same response. Obviously this is all speculation, but the idea that all this is simply about the security of your account being compromised doesn't strike me as particularly plausible. I have twice been put on hold and then had the call cut dead. Hi there YourMum. Neither ever happened. Hi all. Back to the drawing board. Small stakes the norm. I've never heard of a case like this either. I asked if this could be another week, 6 months, 5 years etc but he just said I should not have originally been told days as it can take a lot longer. The best answer I had was last Thursday by a man who said that it was likely my original account would be closed and I would have another account set up once the investigation was over and any monies would be transferred to my new account but he couldn't give me a timescale as he also wasn't able to speak to the Cyber people. Page of 1. Keep us updated! I never use a VPN I just had to google it! Hi there, Again thanks for response. Is your account verified? How did you log on to your William Hill account? Did you use the same connection or did you log on via mobile in different locations???

Log In. I spoke to Livechat and was told my account had been suspended until further notice. I have had many discussions via livechat or by phoning in for an update but I've had the phone cut dead on me while someone tried to 'find out' for me, I've been william hill account hacked I am not allowed to speak direct to the 'Cyber' department and they are not allowed to give me a Managers name to speak to.

For now I would sit tight and give them a bit longer - William hill account hacked was going to suggest until the end of the month, but with Easter approaching, I would be inclined to give them two weeks and wait until everything is back to normal after the holiday. You could make a complaint to the UK Gambling Commission by whom WH are licensed in respect of their UK customers, but I doubt that would achieve very much if anything at all and it william hill account hacked wouldn't achieve anything in a hurry.

The last verbal conversation was with the most helpful person on Thursday evening who said that it was likely a new account would have to be set up and he would send a message to the security people to try and speed it up and said william hill account hacked was hopeful it would be finalised by Friday evening.

I've never heard of a case like this before, and usually when a bookie cites a security issue, that's all the information they give. Given that you last logged in from your desktop at home rather than from a mobile device, I would have thought it highly unlikely that your account was hacked after you placed the football bets you mention on the Saturday evening although it's not impossible, I suppose.

I was told on the sunday I should receive a call on the same day, then I was told on the Monday it could be working days and since then I believe I am being fobbed off. Thanks a lot and sorry if I haven't answered all the questions. I have been told by one lady that she would just nip to Security to get my account back up and running and would phone me back in 10 minutes.

Thanks for response Trevrizent. I've been a member of William Hill for a few years and only bet on football games.

Have you travelled and logged in from abroad? I have a bet most nights or every other night on average. On doing so, you would be asked certain security questions and would then be issued with a temporary password that you could use william hill account hacked log into your account again and reset your own password, after all of which your account would be up and running once more.

The gentleman put me on hold for 5 minutes, and came william hill account hacked and said that all my calls had been logged and notes added that explained how unhappy the customer was.

I asked to have all this confirmed and ironically he went to ask his manager who is going to give me a call back in hours despite him being there now! New to the forum. My bets are only football and random.

Had a quick look around and seemed one of the most lively. You may or may not hear from them, but if you don't, then let us know. Your ultimate sanction, I suppose, would be to write to their Head Office in Wood Green and give them a deadline by which to allow you to access and withdraw your funds, otherwise you will begin court proceedings against them in the UK Small Claims Court for non-payment of debt.

Seems very strange that they would decide your account had been compromised from logins only. Posts Latest Activity. To be honest your options further down the line are fairly limited. I live near Leeds and have not been much further william hill account hacked that in the last month.

Rating 5 Best In-play Markets. The most frustration thing is the fact I am told I cannot speak to the department or a manager but to be rest assured it would be sorted but then told they cannot give me a timescale.

All I do is bring up the full list visit web page the days games on the both to score coupon and choose 6 or 8 games of odds of evens or better.

I didn't get told why so phoned in and was informed that william hill account hacked notes said I was suspended as it looked like my account had been 'compromised' and it had been sent to the 'Cyber' Department for an investigation. I have just called again for an update. I log onto my account using my desktop at my home address and my mobile phone only.

Join Now! Back to Forum. Yep, I think you are right.

There must be a reasonable timescale in which they have to let me know what is going on. Just wondered if anyone had any other ideas of what to do next. I'm asking this as they could be fobbing you off while they investigate suspect games, regardless of whether you are involved or not.